{"id":5721,"date":"2026-10-06T20:53:39","date_gmt":"2026-10-06T18:53:39","guid":{"rendered":"https:\/\/skillagility.com\/en\/resources\/ctq-tree\/"},"modified":"2026-10-07T10:38:55","modified_gmt":"2026-10-07T08:38:55","password":"","slug":"ctq-baum","status":"publish","type":"docs","link":"https:\/\/skillagility.com\/de\/resources\/ctq-tree\/","title":{"rendered":"CTQ-Tree"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Ein Kundenbed\u00fcrfnis wie \u201ezuverl\u00e4ssige Lieferung\u201c ist zu vage, um es direkt zu verbessern. Der CTQ-Tree bricht es Schritt f\u00fcr Schritt in Spezifikationen herunter, die du messen und steuern kannst. Schau dir das kurze Video an und arbeite dann mit dem Toolkit-PDF: Es erkl\u00e4rt die Methode, zeigt ein konkretes Beispiel und gibt dir eine leere Vorlage zum Ausf\u00fcllen.<\/p>\n\n\n\n<div class=\"wp-block-group ska-tk-video is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"ska-tk-label wp-block-paragraph\">Tool-Video<\/p>\n\n\n<p class=\"wp-block-paragraph\">Das kurze Tool-Video erscheint hier.<\/p>\n<\/div>\n\n\n        <div id=\"ep-gutenberg-content-a64e12d5d8381807919661800ed8cbbf\" class=\"ep-gutenberg-content aligncenter ep-percentage-width   ep-content-protection-disabled\" data-embed-type=\"PDF\" data-embed-url=\"https:\/\/skillagility.com\/wp-content\/uploads\/2026\/10\/CTQ-Tree_Toolkit_DE.pdf\">\n            <div class=\"embedpress-inner-iframe emebedpress-unit-percent ep-doc-a64e12d5d8381807919661800ed8cbbf\" style=\"max-width:100%\" id=\"embedpress-pdf-ctq-tree-en\">\n                <div >\n                    <div class=\"ep-embed-content-wraper\"><div class=\"position-right-wraper gutenberg-pdf-wraper\"><iframe title=\"CTQ-Tree_Toolkit_DE\" class=\"embedpress-embed-document-pdf embedpress-pdf-ctq-tree-en\" style=\"width:100%;height:640px; max-width:100%; display: inline-block\" src=\"https:\/\/skillagility.com\/wp-content\/plugins\/embedpress\/assets\/pdf\/web\/viewer.html?&#038;file=https%3A%2F%2Fskillagility.com%2Fwp-content%2Fuploads%2F2026%2F10%2FCTQ-Tree_Toolkit_DE.pdf#key=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\" frameborder=\"0\" oncontextmenu=\"return false;\"><\/iframe> <\/div><\/div>                <\/div>\n            <\/div>\n        <\/div>\n    \n\n\n<h2 id=\"in-short\" class=\"wp-block-heading\">CTQ-Tree kurz erkl\u00e4rt<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Schreibe das Bed\u00fcrfnis ganz nach oben.<\/strong> Nutze die Sprache des Kunden, zum Beispiel \u201ezuverl\u00e4ssige Lieferung\u201c.<\/li>\n\n\n<li><strong>F\u00fcge die Anforderungen hinzu.<\/strong> Frage dich: Was muss zutreffen, damit der Kunde dieses Bed\u00fcrfnis als erf\u00fcllt ansieht?<\/li>\n\n\n<li><strong>F\u00fcge Spezifikationen hinzu.<\/strong> Definiere f\u00fcr jede Anforderung eine Messgr\u00f6\u00dfe mit Zielwert, Toleranzgrenzen und Einheit.<\/li>\n\n\n<li><strong>\u00dcberpr\u00fcfe die Logik.<\/strong> Lies von unten nach oben: Erf\u00fcllt das Einhalten jeder Spezifikation das Bed\u00fcrfnis?<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-group ska-tk-key is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"ska-tk-label wp-block-paragraph\">Das Wichtigste auf einen Blick<\/p>\n\n\n<ul class=\"wp-block-list\">\n<li>Bed\u00fcrfnis \u2192 Anforderung (CTQ) \u2192 Spezifikation.<\/li>\n\n\n<li>Jede Spezifikation braucht einen Zielwert, Toleranzgrenzen und eine Einheit.<\/li>\n\n\n<li>Jede Messgr\u00f6\u00dfe muss auf ein Kundenbed\u00fcrfnis zur\u00fcckzuf\u00fchren sein.<\/li>\n\n\n<li>Nutze den Baum, um Ziele f\u00fcr Measure, Improve und Control festzulegen.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<p class=\"ska-tk-related wp-block-paragraph\"><strong>Verwandte Tools:<\/strong> <a href=\"https:\/\/skillagility.com\/de\/ressourcen\/voc-translation-matrix\/\">VOC Translation Matrix<\/a> \u00b7 <a href=\"https:\/\/skillagility.com\/de\/ressourcen\/kano-modell\/\">Kano-Modell<\/a> \u00b7 <a href=\"https:\/\/skillagility.com\/de\/ressourcen\/smart-ziele\/\">SMART-Ziele<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>A customer need like \u201creliable delivery\u201d is too broad to improve directly. The CTQ-Tree breaks it down, step by step, into specifications you can measure and control. Watch the short video, then work with the toolkit PDF: it explains the method, shows a worked example and gives you a blank template to fill in. Tool [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"doc_category":[153],"doc_tag":[],"knowledge_base":[151],"class_list":["post-5721","docs","type-docs","status-publish","hentry","doc_category-01-define","knowledge_base-b303-lean-six-sigma"],"year_month":"2026-10","word_count":169,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Stefan Lachmann","author_nicename":"stefan-lachmann","author_url":"https:\/\/skillagility.com\/de\/author\/stefan-lachmann\/"},"doc_category_info":[{"term_name":"01 DEFINE","term_url":"https:\/\/skillagility.com\/de\/resources\/b303-lean-six-sigma\/01-define\/"}],"doc_tag_info":[],"knowledge_base_info":[{"term_name":"B303 Lean Six Sigma","term_url":"https:\/\/skillagility.com\/de\/resources\/b303-lean-six-sigma\/","term_slug":"b303-lean-six-sigma"}],"knowledge_base_slug":["b303-lean-six-sigma"],"_links":{"self":[{"href":"https:\/\/skillagility.com\/de\/wp-json\/wp\/v2\/docs\/5721","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillagility.com\/de\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/skillagility.com\/de\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/skillagility.com\/de\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/skillagility.com\/de\/wp-json\/wp\/v2\/comments?post=5721"}],"version-history":[{"count":1,"href":"https:\/\/skillagility.com\/de\/wp-json\/wp\/v2\/docs\/5721\/revisions"}],"predecessor-version":[{"id":5780,"href":"https:\/\/skillagility.com\/de\/wp-json\/wp\/v2\/docs\/5721\/revisions\/5780"}],"wp:attachment":[{"href":"https:\/\/skillagility.com\/de\/wp-json\/wp\/v2\/media?parent=5721"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/skillagility.com\/de\/wp-json\/wp\/v2\/doc_category?post=5721"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/skillagility.com\/de\/wp-json\/wp\/v2\/doc_tag?post=5721"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/skillagility.com\/de\/wp-json\/wp\/v2\/knowledge_base?post=5721"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}