{"id":5724,"date":"2026-10-06T20:54:35","date_gmt":"2026-10-06T18:54:35","guid":{"rendered":"https:\/\/skillagility.com\/en\/resources\/smart-goals\/"},"modified":"2026-10-07T10:38:59","modified_gmt":"2026-10-07T08:38:59","password":"","slug":"smart-ziele","status":"publish","type":"docs","link":"https:\/\/skillagility.com\/de\/resources\/smart-goals\/","title":{"rendered":"SMART-Ziele"},"content":{"rendered":"<p class=\"wp-block-paragraph\">\u201eDen Kundenservice verbessern\u201c ist ein Wunsch, kein Ziel. Ein SMART-Ziel sagt allen genau, wie Erfolg aussieht und bis wann er erreicht sein muss. Schau dir das kurze Video an und arbeite dann mit dem Toolkit-PDF: Es erkl\u00e4rt die Methode, zeigt ein konkretes Beispiel und gibt dir eine leere Vorlage zum Ausf\u00fcllen.<\/p>\n\n\n\n<div class=\"wp-block-group ska-tk-video is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"ska-tk-label wp-block-paragraph\">Tool-Video<\/p>\n\n\n<p class=\"wp-block-paragraph\">Das kurze Tool-Video erscheint hier.<\/p>\n<\/div>\n\n\n        <div id=\"ep-gutenberg-content-a59cbdf470c80f0d8d4f916aae3cc52b\" class=\"ep-gutenberg-content aligncenter ep-percentage-width   ep-content-protection-disabled\" data-embed-type=\"PDF\" data-embed-url=\"https:\/\/skillagility.com\/wp-content\/uploads\/2026\/10\/SMART-Goals_Toolkit_DE.pdf\">\n            <div class=\"embedpress-inner-iframe emebedpress-unit-percent ep-doc-a59cbdf470c80f0d8d4f916aae3cc52b\" style=\"max-width:100%\" id=\"embedpress-pdf-smart-goals-en\">\n                <div >\n                    <div class=\"ep-embed-content-wraper\"><div class=\"position-right-wraper gutenberg-pdf-wraper\"><iframe title=\"SMART-Ziele_Toolkit_DE\" class=\"embedpress-embed-document-pdf embedpress-pdf-smart-goals-en\" style=\"width:100%;height:640px; max-width:100%; display: inline-block\" src=\"https:\/\/skillagility.com\/wp-content\/plugins\/embedpress\/assets\/pdf\/web\/viewer.html?&#038;file=https%3A%2F%2Fskillagility.com%2Fwp-content%2Fuploads%2F2026%2F10%2FSMART-Goals_Toolkit_DE.pdf#key=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\" frameborder=\"0\" oncontextmenu=\"return false;\"><\/iframe> <\/div><\/div>                <\/div>\n            <\/div>\n        <\/div>\n    \n\n\n<h2 id=\"in-short\" class=\"wp-block-heading\">SMART-Ziele kurz erkl\u00e4rt<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Starte mit der Kennzahl.<\/strong> Nenne die CTQ oder den KPI, den du ver\u00e4ndern m\u00f6chtest.<\/li>\n\n\n<li><strong>Erg\u00e4nze den Ausgangswert und das Ziel.<\/strong> \u201eVon 82 % auf 95 %\u201c ist klarer als \u201eum 13 Punkte verbessern\u201c.<\/li>\n\n\n<li><strong>Nenne den Anwendungsbereich.<\/strong> Wo und f\u00fcr wen gilt das Ziel?<\/li>\n\n\n<li><strong>Setze die Deadline.<\/strong> F\u00fcge ein Datum oder einen Zeitrahmen hinzu.<\/li>\n\n\n<li><strong>\u00dcberpr\u00fcfe alle f\u00fcnf Buchstaben.<\/strong> Lies dein Ziel und hake S, M, A, R und T ab.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-group ska-tk-key is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"ska-tk-label wp-block-paragraph\">Das Wichtigste auf einen Blick<\/p>\n\n\n<ul class=\"wp-block-list\">\n<li>Spezifisch, Messbar, Erreichbar, Relevant, Terminiert.<\/li>\n\n\n<li>Gib immer den Ausgangswert und das Ziel an.<\/li>\n\n\n<li>Ein klares Ziel pro Projekt.<\/li>\n\n\n<li>Halte L\u00f6sungsans\u00e4tze aus der Zielformulierung heraus.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<p class=\"ska-tk-related wp-block-paragraph\"><strong>Verwandte Tools:<\/strong> <a href=\"https:\/\/skillagility.com\/de\/ressourcen\/ist-ist-nicht-methode\/\">Ist\/Ist-Nicht-Methode<\/a> \u00b7 <a href=\"https:\/\/skillagility.com\/de\/ressourcen\/voc-translation-matrix\/\">VOC Translation Matrix<\/a> \u00b7 <a href=\"https:\/\/skillagility.com\/de\/ressourcen\/project-charter\/\">Project Charter<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>\u201cImprove customer service\u201d is a wish, not a goal. A SMART goal tells everyone exactly what success looks like and by when it must be reached. Watch the short video, then work with the toolkit PDF: it explains the method, shows a worked example and gives you a blank template to fill in. Tool video [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"doc_category":[153,164],"doc_tag":[],"knowledge_base":[151,162],"class_list":["post-5724","docs","type-docs","status-publish","hentry","doc_category-01-define","doc_category-t206-02-specification","knowledge_base-b303-lean-six-sigma","knowledge_base-t206-modern-project-management"],"year_month":"2026-10","word_count":166,"total_views":"2","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Stefan Lachmann","author_nicename":"stefan-lachmann","author_url":"https:\/\/skillagility.com\/de\/author\/stefan-lachmann\/"},"doc_category_info":[{"term_name":"01 DEFINE","term_url":"https:\/\/skillagility.com\/de\/resources\/b303-lean-six-sigma\/01-define\/"},{"term_name":"02 SPECIFICATION","term_url":"https:\/\/skillagility.com\/de\/resources\/t206-modern-project-management\/t206-02-specification\/"}],"doc_tag_info":[],"knowledge_base_info":[{"term_name":"B303 Lean Six Sigma","term_url":"https:\/\/skillagility.com\/de\/resources\/b303-lean-six-sigma\/","term_slug":"b303-lean-six-sigma"},{"term_name":"T206 Modern Project Management","term_url":"https:\/\/skillagility.com\/de\/resources\/t206-modern-project-management\/","term_slug":"t206-modern-project-management"}],"knowledge_base_slug":["b303-lean-six-sigma","t206-modern-project-management"],"_links":{"self":[{"href":"https:\/\/skillagility.com\/de\/wp-json\/wp\/v2\/docs\/5724","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillagility.com\/de\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/skillagility.com\/de\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/skillagility.com\/de\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/skillagility.com\/de\/wp-json\/wp\/v2\/comments?post=5724"}],"version-history":[{"count":1,"href":"https:\/\/skillagility.com\/de\/wp-json\/wp\/v2\/docs\/5724\/revisions"}],"predecessor-version":[{"id":5783,"href":"https:\/\/skillagility.com\/de\/wp-json\/wp\/v2\/docs\/5724\/revisions\/5783"}],"wp:attachment":[{"href":"https:\/\/skillagility.com\/de\/wp-json\/wp\/v2\/media?parent=5724"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/skillagility.com\/de\/wp-json\/wp\/v2\/doc_category?post=5724"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/skillagility.com\/de\/wp-json\/wp\/v2\/doc_tag?post=5724"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/skillagility.com\/de\/wp-json\/wp\/v2\/knowledge_base?post=5724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}