{"id":5599,"date":"2026-09-29T08:51:46","date_gmt":"2026-09-29T06:51:46","guid":{"rendered":"https:\/\/skillagility.com\/en\/b303-lean-six-sigma-glossary\/"},"modified":"2026-09-29T09:06:29","modified_gmt":"2026-09-29T07:06:29","slug":"b303-lean-six-sigma-glossary","status":"publish","type":"page","link":"https:\/\/skillagility.com\/en\/b303-lean-six-sigma-glossary\/","title":{"rendered":"B303 Lean Six Sigma Glossary"},"content":{"rendered":"\n<div class=\"ska-kb-hero\"><div class=\"ska-kb-hero-inner\">\n  <p class=\"ska-kb-eyebrow\">B303 \u00b7 Lean Six Sigma<\/p>\n  <h1>Lean Six Sigma Glossary<\/h1>\n  <p class=\"ska-kb-lead\">Every key term of the course, explained in plain language. Jump to a letter or search for a term.<\/p>\n  <a class=\"ska-kb-back\" href=\"https:\/\/skillagility.com\/en\/courses\/b303-lean-six-sigma\/\">\u2190 Back to your course<\/a>\n<\/div><\/div>\n\n\n\n<div class=\"ska-glossary\">\n<div class=\"glossary-term-bar\"><span class=\"glossary-link-initial-item\"><a href=\"#glossary-5\">5<\/a><\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-6\">6<\/a><\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-7\">7<\/a><\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-a\">a<\/a><\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-b\">b<\/a><\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-c\">c<\/a><\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-d\">d<\/a><\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-e\">e<\/a><\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-f\">f<\/a><\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-g\">g<\/a><\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-h\">h<\/a><\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-i\">i<\/a><\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-j\">j<\/a><\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-k\">k<\/a><\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-l\">l<\/a><\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-m\">m<\/a><\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-n\">n<\/a><\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-o\">o<\/a><\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-p\">p<\/a><\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-q\">q<\/a><\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-r\">r<\/a><\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-s\">s<\/a><\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-t\">t<\/a><\/span><span class=\"glossary-no-link-initial-item\">u<\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-v\">v<\/a><\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-w\">w<\/a><\/span><span class=\"glossary-no-link-initial-item\">x<\/span><span class=\"glossary-link-initial-item\"><a href=\"#glossary-y\">y<\/a><\/span><span class=\"glossary-no-link-initial-item\">z<\/span><\/div><div class=\"gt-search-bar\" data-scroll=\"scroll\"><input type=\"text\" class=\"gt-search\" name=\"gt-search\" aria-label=\"Search\" placeholder=\"Search\" value=\"\" autocomplete=\"off\"><button class=\"gt-next\">&darr;<\/button><button class=\"gt-prev\">&uarr;<\/button><\/div><div class=\"glossary-term-list \"><div class=\"glossary-block glossary-block-5\"><span class=\"glossary-letter\" id=\"glossary-5\">5<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/5-whys\/\"><span itemprop=\"name\">5 Whys<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A simple, non-statistical method of repeatedly asking &quot;why&quot; to drill from a symptom down to its root cause.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/5-second-rule\/\"><span itemprop=\"name\">5-Second Rule<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The standard that anyone walking into the Gemba should be able to tell within five seconds whether the process is normal or abnormal.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/5s-method\/\"><span itemprop=\"name\">5S Method<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A lean tool for creating an organized, standardized workplace, in five steps: Sort, Set in Order, Shine, Standardize, Sustain.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-6\"><span class=\"glossary-letter\" id=\"glossary-6\">6<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/6-ms\/\"><span itemprop=\"name\">6 Ms<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The standard Fishbone categories: Methods, Machines\/Equipment, Materials, Manpower\/People, Measurement, and Mother Earth\/Environment.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-7\"><span class=\"glossary-letter\" id=\"glossary-7\">7<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/7-wastes\/\"><span itemprop=\"name\">7 Wastes (Muda)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The seven classic categories of non-value-added activity: Transportation, Inventory, Motion, Waiting, Overproduction, Over-Processing, and Defects (TIMWOOD).<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-a\"><span class=\"glossary-letter\" id=\"glossary-a\">a<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/accuracy\/\"><span itemprop=\"name\">Accuracy<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The difference between the observed average value of a measurement and the true value of the thing being measured.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/affinity-diagram\/\"><span itemprop=\"name\">Affinity Diagram<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A tool that organizes a large number of ideas or facts into related groups based on natural connections.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/after-action-review\/\"><span itemprop=\"name\">After Action Review<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>An After Action Review (AAR) is a structured team reflection at the end of a project or task: what was planned, what actually happened, why, and what to carry forward next time.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/alternative-hypothesis\/\"><span itemprop=\"name\">Alternative Hypothesis (H1)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The claim that a suspected cause does have a significant effect on the problem.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/anti-solution\/\"><span itemprop=\"name\">Anti-Solution (Reverse Brainstorming)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A technique that asks how to make the problem worse, then reverses the answers to find robust solutions.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/attribute-agreement-analysis\/\"><span itemprop=\"name\">Attribute Agreement Analysis<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The MSA tool for discrete or categorical data, measuring how consistently appraisers agree with each other and with a known master value.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/autonomous-maintenance\/\"><span itemprop=\"name\">Autonomous Maintenance (Jishu Hozen)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Training operators to perform daily cleaning, lubrication, and basic inspections themselves.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-b\"><span class=\"glossary-letter\" id=\"glossary-b\">b<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/baseline\/\"><span itemprop=\"name\">Baseline<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The established, quantified level of current process performance for a specific metric (the Y) before any improvement efforts are implemented. It is the definitive benchmark against which all future results will be compared, ensuring the project's success and Return on Investment (ROI) are measured accurately. The Baseline typically includes the average performance, the Standard Deviation (Variation), and the initial Process Sigma Level.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/belt-system\/\"><span itemprop=\"name\">Belt System<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The hierarchy of Lean Six Sigma expertise levels, inspired by martial arts: White Belt, Yellow Belt, Green Belt, Black Belt and Master Black Belt. Each level brings more responsibility for improvement projects.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/benchmarking\/\"><span itemprop=\"name\">Benchmarking<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Comparing your organization&#039;s processes, products or services with those of other successful organizations, or other departments in your own company, to identify improvement areas and set performance standards.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/box-plot\/\"><span itemprop=\"name\">Box Plot<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A chart displaying the five-number summary of a data set: minimum, Q1, median, Q3, and maximum. Also known as: Box-and-Whisker Plot.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/brainwriting\/\"><span itemprop=\"name\">Brainwriting (6-3-5 Method)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A structured ideation technique where 6 participants each write 3 ideas every 5 minutes, passing their sheet to build on others&#039; ideas.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/brown-paper-approach\/\"><span itemprop=\"name\">Brown Paper Approach<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A low-tech, collaborative method of overlaying data (via colored sticky notes) onto a large physical or digital process map.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-c\"><span class=\"glossary-letter\" id=\"glossary-c\">c<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/capable-process\/\"><span itemprop=\"name\">Capable Process<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A process whose Control Limits (VOP) sit comfortably inside its Specification Limits (VOC).<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/central-limit-theorem\/\"><span itemprop=\"name\">Central Limit Theorem (CLT)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The principle that the averages of samples will trend toward a Normal Distribution as sample size increases, even if the raw data isn&#039;t normally distributed.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/change-management\/\"><span itemprop=\"name\">Change Management<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The discipline of managing the human side of a process change, to reduce resistance and drive adoption.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/common-cause-special-cause-variation\/\"><span itemprop=\"name\">Common Cause \/ Special Cause Variation<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Natural, expected fluctuation (Common Cause) versus unpredictable glitches, errors, or method changes (Special Cause).<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/confidence-level\/\"><span itemprop=\"name\">Confidence Level (CL)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Your desired certainty that a sample result reflects the true population value (commonly 95%).<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/continuous-data\/\"><span itemprop=\"name\">Continuous Data<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Data that can take any value within a range and is measured, not counted (e.g., time, weight, temperature). Also known as: Variable Data.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/control-chart\/\"><span itemprop=\"name\">Control Chart (Shewhart Chart)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A statistical tool plotting process data over time against a Mean, an Upper Control Limit (UCL), and a Lower Control Limit (LCL), to monitor stability.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/control-limits\/\"><span itemprop=\"name\">Control Limits<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Statistically calculated boundaries on a Control Chart that define the expected range of variation for a stable process. They are based on the process's historical performance (typically set at \u00b13 standard deviations from the process average) and are used to distinguish between common cause (normal) variation and special cause (unstable) variation.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/control-plan\/\"><span itemprop=\"name\">Control Plan<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A living document defining what&#039;s controlled, how it&#039;s measured, its boundaries, and the reaction plan if it goes out of control.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/correlation\/\"><span itemprop=\"name\">Correlation<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A visual or statistical pattern showing that two variables move together.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/correlation-coefficient\/\"><span itemprop=\"name\">Correlation Coefficient (r)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A number from \u22121 to +1 measuring the strength and direction of a linear relationship between two variables.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/cost-of-conformance\/\"><span itemprop=\"name\">Cost of Conformance<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Spending to prevent and catch defects before they happen: prevention costs and appraisal (inspection) costs.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/cost-of-non-conformance\/\"><span itemprop=\"name\">Cost of Non-Conformance<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Costs that result from defects: internal and external failure costs. This is what the Cost of Poor Quality (COPQ) measures.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/cost-of-poor-quality\/\"><span itemprop=\"name\">Cost of Poor Quality<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The Cost of Poor Quality (COPQ) is the cost incurred because a product or service was not made right the first time: the price of defects, mistakes and inefficiencies. It covers internal and external failure costs.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/critical-to-quality\/\"><span itemprop=\"name\">Critical to Quality<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A measurable characteristic of a product, service, or process that a customer considers most important in defining value and quality. CTQs are the objective, quantifiable translation of subjective customer needs (VOC) into actionable metrics, often developed using a VOC Translation Matrix or a CTQ-Tree.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/critical-xs\/\"><span itemprop=\"name\">Critical Xs<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The small number of inputs that have the biggest impact on your output (Y). Also known as: Vital Few.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/ctq-tree\/\"><span itemprop=\"name\">CTQ-Tree<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A visual tool that breaks a high-level customer Need down into measurable Requirements (CTQs) and specific Specifications with targets, limits and units.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/current-state-map\/\"><span itemprop=\"name\">Current State Map<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A visual representation of how a process actually works today, as opposed to how it&#039;s assumed to work (the SOP). Also known as: As-Is.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/customer-requirement\/\"><span itemprop=\"name\">Customer Requirement<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A Customer Requirement (CR) is a clean, internal restatement of a Voice of the Customer statement: emotion removed and generalized into a clear customer need.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-d\"><span class=\"glossary-letter\" id=\"glossary-d\">d<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/data-collection-plan\/\"><span itemprop=\"name\">Data Collection Plan<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The blueprint that defines exactly what to measure, how, and by whom, for both your Y and your Critical Xs.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/defectives\/\"><span itemprop=\"name\">Defectives<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A unit of product or service that contains one or more defects and is therefore unsuitable for its intended purpose. Defectives are typically measured using the Parts Per Million (PPM) metric. Unlike a defect, a unit is either defective (if it has \u2265 1 defect) or <em>not defective<\/em>.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/defects\/\"><span itemprop=\"name\">Defects<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>An error, flaw, or non-conformance in a product or service that fails to meet a specific Critical-to-Quality (CTQ) requirement or Specification Limit. A single unit or service can contain multiple defects. In Six Sigma, the goal is to define, measure, and eliminate these occurrences.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/defects-per-unit\/\"><span itemprop=\"name\">Defects Per Unit (DPU)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The average number of defects found on a single unit: total defects divided by total units inspected.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/design-for-six-sigma\/\"><span itemprop=\"name\">Design for Six Sigma<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Design for Six Sigma (DFSS) is a systematic methodology for designing new products, services or processes from the ground up, or for fundamentally redesigning existing ones when incremental improvement (DMAIC) won&#039;t suffice. Its goal is to build quality in from the start.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/design-of-experiments\/\"><span itemprop=\"name\">Design of Experiments (DoE)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A statistical method that tests multiple variables (Xs) simultaneously to find the optimal settings for a process.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/detailed-flowchart\/\"><span itemprop=\"name\">Detailed Flowchart<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A granular map of a narrow process segment, using standard symbols (Oval, Rectangle, Diamond). Also known as: Process Map.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/discrete-data\/\"><span itemprop=\"name\">Discrete Data<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Data that can only take countable values or fall into categories (e.g., pass\/fail, defect count). Also known as: Attribute Data.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/divergence\/\"><span itemprop=\"name\">Divergence<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Gathering as many possible causes as you can before using data to filter and prove the true ones, in contrast to the convergence that follows later in Analyze.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/dmadv\/\"><span itemprop=\"name\">DMADV<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The roadmap most commonly used for Design for Six Sigma (DFSS): Define, Measure, Analyze, Design, Verify.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/dmaic\/\"><span itemprop=\"name\">DMAIC<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The structured problem-solving model behind Six Sigma: Define, Measure, Analyze, Improve, Control. DMAIC is used to improve processes that already exist.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/dpmo\/\"><span itemprop=\"name\">DPMO<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Defects Per Million Opportunities: the number of defects in a process per one million chances for a defect to occur. It is the statistical measure behind the Six Sigma name (3.4 DPMO).<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-e\"><span class=\"glossary-letter\" id=\"glossary-e\">e<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/entropy\/\"><span itemprop=\"name\">Entropy<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>In physics (the Second Law of Thermodynamics), entropy states that in an isolated system, disorder always increases over time. Energy spreads out, and things move from a state of organization to a state of chaos unless energy is added to keep them organized.<\/p> <!-- \/wp:paragraph -->  <!-- wp:paragraph --> <p><\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/external-failure-costs\/\"><span itemprop=\"name\">External Failure Costs<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>External Failure Costs (EFC) are costs of defects found after the customer receives the product or service, such as warranty claims, complaints, returns and lost sales.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-f\"><span class=\"glossary-letter\" id=\"glossary-f\">f<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/fmea\/\"><span itemprop=\"name\">Failure Mode and Effects Analysis (FMEA)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A formal risk tool that ranks potential failure modes by Severity, Occurrence, and Detection to calculate a Risk Priority Number (RPN).<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/financial-flow\/\"><span itemprop=\"name\">Financial Flow<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The money that results from the work: invoicing, payments and cash. Faster, more reliable material and information flows are how you improve the health of the financial flow.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/fishbone-diagram\/\"><span itemprop=\"name\">Fishbone Diagram<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A visual tool that organizes potential causes into standard categories (the Ms) branching off a spine toward the primary problem.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-g\"><span class=\"glossary-letter\" id=\"glossary-g\">g<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/gauge-r-r-study\/\"><span itemprop=\"name\">Gauge R&R Study<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The standard MSA tool for continuous data, quantifying repeatability and reproducibility as a percentage of total variation.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/gemba\/\"><span itemprop=\"name\">Gemba<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Japanese for &quot;the actual place&quot;; going to directly observe a process rather than relying on documents or memory.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/golden-keys\/\"><span itemprop=\"name\">Golden Keys<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The top three critical pieces of knowledge a Process Owner needs to run the new process independently.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/green-belt\/\"><span itemprop=\"name\">Green Belt<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A Lean Six Sigma practitioner trained and certified to lead improvement projects.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/growth-mindset\/\"><span itemprop=\"name\">Growth Mindset<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The belief, described by psychologist Carol Dweck, that abilities can be developed through dedication and hard work \u2014 captured in the idea of &quot;not yet&quot; rather than &quot;can&#039;t.&quot;<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-h\"><span class=\"glossary-letter\" id=\"glossary-h\">h<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/handoff\/\"><span itemprop=\"name\">Handoff<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The point where work \u2014 material or information \u2014 moves from one lane to another.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/hard-savings\/\"><span itemprop=\"name\">Hard Savings<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Tangible, measurable savings that directly and immediately impact the Profit &amp; Loss (P&amp;L) statement, such as less rework, less scrap or lower material costs.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/histogram\/\"><span itemprop=\"name\">Histogram<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A specialized bar chart showing the distribution, shape, center, and spread of continuous data using bins.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/house-of-quality\/\"><span itemprop=\"name\">House of Quality<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The central matrix of Quality Function Deployment (QFD). It links what the customer wants (CTQs) to how the organization will deliver it (technical requirements), and adds competitive benchmarking, trade-offs and technical priorities.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-i\"><span class=\"glossary-letter\" id=\"glossary-i\">i<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/improvement-plan\/\"><span itemprop=\"name\">Improvement Plan<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The finalized, prioritized set of solutions ready to be validated and implemented.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/in-out-frame-method\/\"><span itemprop=\"name\">In\/Out-Frame Method<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A scoping method that defines project boundaries by explicitly listing what is included (In-Frame) and what is excluded (Out-of-Frame).<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/information-flow\/\"><span itemprop=\"name\">Information Flow<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The data and decisions that guide the work: orders, specifications, schedules and approvals. When the information flow breaks, the material flow usually breaks too.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/input-output\/\"><span itemprop=\"name\">Input \/ Output<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Input is what goes into a process, such as materials, data or requests. Output is what the process delivers to a customer, internal or external. A process is a structured series of steps that turns inputs into outputs the customer values.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/internal-failure-costs\/\"><span itemprop=\"name\">Internal Failure Costs<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Internal Failure Costs (IFC) are costs of defects caught internally, before the product or service reaches the customer, such as scrap, rework or re-inspection.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/interrelationship-diagraph\/\"><span itemprop=\"name\">Interrelationship Diagraph (ID)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A diagram mapping causal relationships between many interdependent Xs, used to find the highest-leverage &quot;driver causes.&quot;<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/is-is-not-method\/\"><span itemprop=\"name\">Is\/Is-Not Method<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A technique that defines the exact boundaries of a problem by asking what, where, when, how much and who, and answering each question with what the problem is and what it is not.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-j\"><span class=\"glossary-letter\" id=\"glossary-j\">j<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/jidoka\/\"><span itemprop=\"name\">Jidoka (Autonomation)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The ability of a process to detect a problem and stop itself, so defective parts never flow downstream.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/just-in-time\/\"><span itemprop=\"name\">Just-in-Time<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Just-in-Time (JIT) means producing only what is needed, when it is needed, and in the amount needed. It eliminates excess inventory and waiting time.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-k\"><span class=\"glossary-letter\" id=\"glossary-k\">k<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/kaizen\/\"><span itemprop=\"name\">Kaizen<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A philosophy of continuous, incremental improvement involving all employees.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/kaizen-blitz\/\"><span itemprop=\"name\">Kaizen Blitz<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A short, high-intensity event (typically 3 to 5 days) focused on rapidly improving a small, defined process area.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/kamishibai\/\"><span itemprop=\"name\">Kamishibai<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A visual daily audit system using cards (Green\/Red) tied to a board, turning auditing into a predictable, supportive routine.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/kanban\/\"><span itemprop=\"name\">Kanban<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Japanese for &quot;signboard&quot;; a visual signal that tells an upstream process exactly what to produce or move next.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/kano-model\/\"><span itemprop=\"name\">Kano Model<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A framework by Noriaki Kano that classifies customer requirements into Basic, Performance and Excitement categories, based on how their fulfillment affects customer satisfaction.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/key-performance-indicator\/\"><span itemprop=\"name\">Key Performance Indicator<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A Key Performance Indicator (KPI) is a metric an organization monitors to track process performance, such as cycle time, defect rate or customer satisfaction. A KPI that keeps missing its target is a clear signal for improvement.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-l\"><span class=\"glossary-letter\" id=\"glossary-l\">l<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/lean\/\"><span itemprop=\"name\">Lean<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Lean (or Lean Thinking) is an approach to achieving speed and efficiency by identifying and removing waste. The term was coined in the late 1980s by James Womack and Daniel Jones, based on their study of the Toyota Production System.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/lean-six-sigma\/\"><span itemprop=\"name\">Lean Six Sigma<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A data-driven approach to improving processes by removing waste and reducing variation. Lean Six Sigma (LSS) combines the waste-focused thinking of Lean with the statistical, variation-focused methods of Six Sigma.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/linear-regression\/\"><span itemprop=\"name\">Linear Regression<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A statistical method fitting a straight-line equation to two variables, allowing you to predict Y from a given X.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/linearity\/\"><span itemprop=\"name\">Linearity<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The difference in bias across the entire operating range of a measurement tool.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/long-list\/\"><span itemprop=\"name\">Long List<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The comprehensive, unfiltered list of potential solutions generated for each root cause, before any evaluation.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-m\"><span class=\"glossary-letter\" id=\"glossary-m\">m<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/margin-of-error\/\"><span itemprop=\"name\">Margin of Error<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Your desired precision \u2014 the maximum acceptable distance between your sample result and the true population value.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/material-flow\/\"><span itemprop=\"name\">Material Flow<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The physical movement of raw materials, products and inventory through an organization. A systems view helps you spot where materials get stuck (bottlenecks) or are moved around unnecessarily.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/mean\/\"><span itemprop=\"name\">Mean (\u00b5)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The arithmetic average of a data set; the center of the distribution.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/measurement-system-analysis\/\"><span itemprop=\"name\">Measurement System Analysis<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Measurement System Analysis (MSA) is a check that confirms a measurement system is accurate and reliable before you trust the data it produces. It looks at the instrument, the method and the people who measure.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/milestone\/\"><span itemprop=\"name\">Milestone<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A specific point in time that marks a major event or turning point in a project. A milestone is an achievement, not a task, and has zero duration.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/muda\/\"><span itemprop=\"name\">Muda<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The Japanese Lean term for waste: anything that consumes resources without adding value for the customer.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/multi-moment-analysis\/\"><span itemprop=\"name\">Multi-Moment Analysis (Work Sampling)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A statistical technique that estimates how time is spent by taking many random, instantaneous observations.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/multi-vari-chart\/\"><span itemprop=\"name\">Multi-Vari Chart \/ Simple Comparative Test<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Simplified alternatives to DoE, used when variables are qualitative rather than purely numerical, as is common in logistics and service.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-n\"><span class=\"glossary-letter\" id=\"glossary-n\">n<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/new-product-introduction\/\"><span itemprop=\"name\">New Product Introduction<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>New Product Introduction (NPI) is the process of bringing a new product or service to market, from idea and design to launch.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/new-standard\/\"><span itemprop=\"name\">New Standard<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The finalized way of working after rollout \u2014 documented, trained, and physically reinforced, so the improvement becomes routine.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/non-parametric-test\/\"><span itemprop=\"name\">Non-Parametric Test<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A statistical test used instead of a t-Test or ANOVA when your data isn&#039;t normally distributed.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/non-value-added-time\/\"><span itemprop=\"name\">Non-Value-Added Time (NVA)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Time spent on waste: waiting, storage, movement, rework, or inspection.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/normal-distribution\/\"><span itemprop=\"name\">Normal Distribution<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The symmetrical distribution that predictable processes tend to follow, described by its Mean and Standard Deviation. Also known as: Bell Curve.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/normality-test\/\"><span itemprop=\"name\">Normality Test<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A required pre-check before using t-Tests or ANOVA, confirming whether your data follows a Normal Distribution.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/null-hypothesis\/\"><span itemprop=\"name\">Null Hypothesis (H0)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The assumption that a suspected cause has no real effect on the problem; the statistical &quot;status quo,&quot; innocent until proven guilty.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-o\"><span class=\"glossary-letter\" id=\"glossary-o\">o<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/one-piece-flow\/\"><span itemprop=\"name\">One-Piece Flow<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Moving a single unit at a time through a process, instead of batching, so errors are caught immediately.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/operational-definition\/\"><span itemprop=\"name\">Operational Definition<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A clear, unambiguous, agreed-upon definition of a metric, precise enough that two different people measuring the same thing get the same number.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/operational-excellence\/\"><span itemprop=\"name\">Operational Excellence<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Operational Excellence (OpEx) is the state where an organization consistently delivers maximum value to the customer at the lowest possible cost, every single time.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/out-of-control-action-plan\/\"><span itemprop=\"name\">Out of Control Action Plan (OCAP)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The defined reaction when a Control Chart signals Special Cause Variation: who is notified, and what immediate steps are taken.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/overall-equipment-effectiveness\/\"><span itemprop=\"name\">Overall Equipment Effectiveness (OEE)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A metric measuring equipment performance against its full potential: Availability \u00d7 Performance \u00d7 Quality.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-p\"><span class=\"glossary-letter\" id=\"glossary-p\">p<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/p-value\/\"><span itemprop=\"name\">P-Value<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The probability used to decide between the two hypotheses; a value below 0.05 means the evidence against the null hypothesis is strong enough to reject it.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/pareto-chart\/\"><span itemprop=\"name\">Pareto Chart<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A bar chart that ranks categories by frequency with a cumulative line, used to identify the &quot;vital few&quot; causes behind most of a problem (the 80\/20 principle).<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/parking-lot\/\"><span itemprop=\"name\">Parking Lot<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A dedicated space where solution ideas are captured and set aside for formal review in Improve, without acting on them prematurely.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/parts-per-million\/\"><span itemprop=\"name\">Parts Per Million<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A measure of quality that expresses the number of defective units (units with one or more defects) out of every one million units produced. It is a simplified way to compare quality performance across different volumes and industries.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/pick-chart\/\"><span itemprop=\"name\">Pick Chart (Benefit vs. Effort Matrix)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A four-quadrant grid plotting ideas by effort and impact, sorting them into Quick Wins, Major Projects, Fill-ins, and Thankless Tasks.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/pilot\/\"><span itemprop=\"name\">Pilot<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A limited, controlled launch of a solution in a small part of the process, to validate real-world performance before full rollout.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/pilot-observation-log\/\"><span itemprop=\"name\">Pilot Observation Log<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A structured log capturing the qualitative, &quot;why&quot; behind what the pilot&#039;s numbers show.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/poka-yoke\/\"><span itemprop=\"name\">Poka-Yoke<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Japanese for &quot;mistake-proofing&quot;; designing a process so an error is either impossible to make or immediately obvious.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/population\/\"><span itemprop=\"name\">Population<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The entire group you&#039;re interested in drawing conclusions about.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/power-interest-grid\/\"><span itemprop=\"name\">Power\/Interest Grid<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A Power\/Interest Grid (stakeholder matrix) prioritizes stakeholder engagement by plotting each stakeholder&#039;s power or influence over the project against their interest in it.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/pre-pilot-fmea\/\"><span itemprop=\"name\">Pre-Pilot FMEA<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>An FMEA applied to a new solution before piloting it, to anticipate new failure modes it might introduce.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/precision\/\"><span itemprop=\"name\">Precision<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>How much variation exists when the same item is measured multiple times.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/problem-space\/\"><span itemprop=\"name\">Problem Space<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The mindset of Define, Measure, and Analyze: observing, measuring, and diagnosing the problem without yet designing a fix.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/process-capability-indices\/\"><span itemprop=\"name\">Process Capability Indices<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Statistical indices comparing process spread (Cp) and process centering (Cpk) against specification limits. Also known as: Cp and Cpk.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/process-cycle-efficiency\/\"><span itemprop=\"name\">Process Cycle Efficiency (PCE)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The ratio of Value-Added Time to Total Lead Time, expressed as a percentage.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/process-encyclopedia\/\"><span itemprop=\"name\">Process Encyclopedia<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A single, accessible location consolidating the final SOPs, Control Charts, and TPM checklists.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/process-management\/\"><span itemprop=\"name\">Process Management<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The discipline of defining, mapping, executing, monitoring, and continuously improving how work gets done. Process Management is the engine that drives Operational Excellence.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/process-owner\/\"><span itemprop=\"name\">Process Owner<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The person accountable for a process, who sustains the improvement long-term after the project ends.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/project-charter\/\"><span itemprop=\"name\">Project Charter<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The official document that authorizes a project. It defines the problem, goal, scope, team and milestones, and is approved by the sponsor.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/project-order\/\"><span itemprop=\"name\">Project Order<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The project&#039;s team, goals, and scope as defined in the charter \u2014 revisited and finalized here in light of proven root causes.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/pugh-matrix\/\"><span itemprop=\"name\">Pugh Matrix (Solution Selection Matrix)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A weighted-criteria scoring tool used to objectively compare multiple solution candidates.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-q\"><span class=\"glossary-letter\" id=\"glossary-q\">q<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/quality-function-deployment\/\"><span itemprop=\"name\">Quality Function Deployment<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Quality Function Deployment (QFD) is a structured methodology that carries customer requirements through every stage of product development, from design engineering to manufacturing and quality control.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/quick-win\/\"><span itemprop=\"name\">Quick Win<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A simple, low-cost improvement identified during Walk the Walls that can be implemented immediately, without complex analysis or significant investment.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-r\"><span class=\"glossary-letter\" id=\"glossary-r\">r<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/repeatability\/\"><span itemprop=\"name\">Repeatability<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The variation that occurs when one person measures the same item multiple times using the same equipment. Also known as: Equipment Variation, EV.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/reproducibility\/\"><span itemprop=\"name\">Reproducibility<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The variation that occurs when different people measure the same item using the same equipment. Also known as: Appraiser Variation, AV.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/return-on-investment\/\"><span itemprop=\"name\">Return on Investment<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Return on Investment (ROI) is the financial benefit of a project relative to its cost.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/roll-back-plan\/\"><span itemprop=\"name\">Roll-Back Plan<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A contingency plan to immediately revert to the old process if a pilot reveals unacceptable risk.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/rolled-throughput-yield\/\"><span itemprop=\"name\">Rolled Throughput Yield (RTY)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The cumulative probability that a unit passes through every step of a multi-step process defect-free.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/root-cause\/\"><span itemprop=\"name\">Root Cause<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The fundamental, underlying reason a problem occurs, as distinct from its symptoms. If you remove the root cause, the problem does not come back.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/rpm-method\/\"><span itemprop=\"name\">RPM Method<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A goal-setting framework developed by Tony Robbins, built on three core questions: your Result, your Purpose, and your Massive Action Plan.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-s\"><span class=\"glossary-letter\" id=\"glossary-s\">s<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/sample\/\"><span itemprop=\"name\">Sample<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A subset of the population that you actually collect and analyze, ideally representative of the whole.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/scamper\/\"><span itemprop=\"name\">SCAMPER<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A 7-lens creativity checklist: Substitute, Combine, Adapt, Modify, Put to another use, Eliminate, Reverse.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/scatter-plot\/\"><span itemprop=\"name\">Scatter Plot<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A chart plotting a potential cause (X) against the problem (Y) to visually check for correlation.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/scope-creep\/\"><span itemprop=\"name\">Scope Creep<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The gradual, uncontrolled expansion of a project&#039;s boundaries beyond what was originally agreed. Scope creep costs time and focus; a clear scope in the Define phase helps prevent it.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/sigma-level\/\"><span itemprop=\"name\">Sigma Level<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The definitive measure of process capability, expressing how many standard deviations fit between the process performance and the customer&#039;s specification limit. Also known as: Z-Score.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/silo\/\"><span itemprop=\"name\">Silo<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A department or function that operates in isolation and optimizes its own performance without regard to the wider process. Silo thinking often moves problems from one department to the next instead of solving them.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/sipoc\/\"><span itemprop=\"name\">SIPOC<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>An acronym for Suppliers, Inputs, Process, Outputs, Customers. SIPOC is a high-level visual tool for understanding and scoping a process.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/six-sigma\/\"><span itemprop=\"name\">Six Sigma<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A disciplined, data-driven approach to reducing variation and eliminating defects. The name refers to a quality level of only 3.4 defects per million opportunities (DPMO). Six Sigma originated at Motorola in the mid-1980s.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/smart\/\"><span itemprop=\"name\">SMART<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A standard for writing project goals. A SMART goal is Specific, Measurable, Achievable, Relevant and Time-bound, so everyone knows exactly what success looks like and by when.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/smed\/\"><span itemprop=\"name\">SMED (Single Minute Exchange of Die)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A method for reducing changeover time between products or activities, ideally to under 10 minutes.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/soft-savings\/\"><span itemprop=\"name\">Soft Savings<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Real, measurable benefits that do not directly or immediately impact the P&amp;L statement, or that relate to cost avoidance rather than cost reduction, such as productivity gains or higher satisfaction.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/solution-space\/\"><span itemprop=\"name\">Solution Space<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The mindset of Improve: actively redesigning the process to address the proven root causes.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/solutionizing\/\"><span itemprop=\"name\">Solutionizing<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The tendency to jump straight to a fix (&quot;I know how to solve this!&quot;) before the root cause has been verified with data.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/spaghetti-diagram\/\"><span itemprop=\"name\">Spaghetti Diagram<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A visual tool tracing the path of a product, document, or person through a process, to identify excessive travel.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/specification-limits\/\"><span itemprop=\"name\">Specification Limits<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The boundaries set by the Customer (Voice of the Customer or VOC) that define the acceptable range for a product or service characteristic. They typically include a Lower Specification Limit (LSL) and an Upper Specification Limit (USL). Any output outside these limits is considered a defect.<\/p> <!-- \/wp:paragraph -->  <!-- wp:paragraph --> <p><\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/sponsor-alignment-meeting\/\"><span itemprop=\"name\">Sponsor Alignment Meeting<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A checkpoint meeting where the team presents its data and proven causes to renegotiate the goal, team, and timeline for the rest of the project.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/stability\/\"><span itemprop=\"name\">Stability<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The total variation of a measurement over a long period of time.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/stabilization\/\"><span itemprop=\"name\">Stabilization<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Removing unpredictable chaos from a process so it behaves consistently over time, before attempting to improve it.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/stakeholder\/\"><span itemprop=\"name\">Stakeholder<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Any individual, group or organization that can affect or be affected by a project&#039;s activities or outcomes.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/stakeholder-management\/\"><span itemprop=\"name\">Stakeholder Management<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The process of identifying, analyzing, planning and implementing actions to engage stakeholders effectively, so that a project gains support and its results last.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/standard-deviation\/\"><span itemprop=\"name\">Standard Deviation (\u03c3)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The average distance of each data point from the mean; the foundation of Six Sigma&#039;s process capability measurement.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/standard-operating-procedure\/\"><span itemprop=\"name\">Standard Operating Procedure (SOP)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Documentation of the best currently known way to perform a task, used to reduce human variation.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/start-stop-continue\/\"><span itemprop=\"name\">Start, Stop, Continue<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A simple retrospective matrix capturing what a team should start doing, stop doing, and keep doing on future projects.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/statistical-process-control\/\"><span itemprop=\"name\">Statistical Process Control<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Statistical Process Control (SPC) uses control charts and statistical methods to monitor a process over time and detect deviations from the expected standard early, before they turn into defects.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/statistically-significant\/\"><span itemprop=\"name\">Statistically Significant<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A result unlikely to be due to random chance (typically p &lt; 0.05), confirming a real cause-and-effect relationship.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/subject-matter-expert\/\"><span itemprop=\"name\">Subject Matter Expert (SME)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A person with deep, hands-on knowledge of a process, often a frontline employee.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/swimlane-diagram\/\"><span itemprop=\"name\">Swimlane Diagram<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A process map organized into lanes by role, department, or system, highlighting handoffs between them. Also known as: Cross-Functional Map.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/systems-thinking\/\"><span itemprop=\"name\">Systems Thinking<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Seeing an organization as one connected network, where every part influences every other part, instead of a set of isolated departments. Systems Thinking helps you stop fixing symptoms and find the real, leverage-based root causes of a problem.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-t\"><span class=\"glossary-letter\" id=\"glossary-t\">t<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/takt-time\/\"><span itemprop=\"name\">Takt Time<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The rate at which a product must be completed to meet customer demand: net time available divided by customer demand.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/theory-of-constraints\/\"><span itemprop=\"name\">Theory of Constraints (TOC)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The principle that a process&#039;s output is limited by its single biggest bottleneck, and improving any other step first won&#039;t increase overall throughput.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/time-series-plot\/\"><span itemprop=\"name\">Time Series Plot<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A chart plotting data points sequentially over time, used to detect trends, shifts, or instability. Also known as: Run Chart.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/tollgate\/\"><span itemprop=\"name\">Tollgate<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A formal review point at the end of a DMAIC phase where the team pauses, presents its data and gets sign-off before moving on to the next phase.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/total-productive-maintenance\/\"><span itemprop=\"name\">Total Productive Maintenance (TPM)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A proactive, preventative maintenance philosophy aiming for zero breakdowns, zero defects, and zero accidents.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/toyota-production-system\/\"><span itemprop=\"name\">Toyota Production System<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The Toyota Production System (TPS) is the production system developed at Toyota after World War II by Taiichi Ohno and Shigeo Shingo. It is built on eliminating waste and creating smooth process flow, and it is the origin of Lean Thinking.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/train-the-trainer\/\"><span itemprop=\"name\">Train the Trainer<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A model where pilot participants become teachers, using peer-to-peer influence to train the rest of the team.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/training-record\/\"><span itemprop=\"name\">Training Record<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A clear, documented list of who has been qualified to run the new process.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-v\"><span class=\"glossary-letter\" id=\"glossary-v\">v<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/value-stream-map\/\"><span itemprop=\"name\">Value Stream Map (VSM)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>An end-to-end map of a process showing both material flow and information flow, used to quantify waste.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/value-added-time\/\"><span itemprop=\"name\">Value-Added Time (VA)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The time the customer is willing to pay for \u2014 actively transforming the product or service.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/visual-control\/\"><span itemprop=\"name\">Visual Control<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Any communication device in the work environment that shows, at a glance, how work should be done and whether it&#039;s currently in control.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/vital-few\/\"><span itemprop=\"name\">Vital Few<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The small handful of causes (per the Pareto Principle) responsible for most of a problem, as opposed to the &quot;Trivial Many.&quot;<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/voc-translation-matrix\/\"><span itemprop=\"name\">VOC Translation Matrix<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A tool that converts subjective customer statements (Voice of the Customer) into a clean Customer Requirement and then into a measurable Critical-to-Quality characteristic (CTQ).<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/voice-of-the-customer\/\"><span itemprop=\"name\">Voice of the Customer<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>Voice of the Customer (VOC) describes what the customer actually values, captured through interviews, surveys, complaints or observation and translated into concrete requirements.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/voice-of-the-team\/\"><span itemprop=\"name\">Voice of the Team (VOT)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The practical knowledge of Subject Matter Experts who work the process every day \u2014 insights into bottlenecks, workarounds, and hidden waste that data alone might never reveal.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-w\"><span class=\"glossary-letter\" id=\"glossary-w\">w<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/walk-the-walls\/\"><span itemprop=\"name\">Walk the Walls<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A team activity that reviews the merged process map and data from the Measure phase to harvest potential causes at each &quot;hot spot.&quot;<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/war-room\/\"><span itemprop=\"name\">War Room<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A dedicated, highly visual space \u2014 physical or virtual \u2014 that serves as the central hub for the project team, combining data, process maps, and findings in one place.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><div class=\"glossary-block glossary-block-y\"><span class=\"glossary-letter\" id=\"glossary-y\">y<\/span><ul><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/y-equals-f-of-x\/\"><span itemprop=\"name\">Y = f(X)<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The core Lean Six Sigma equation: your output (Y) is a function of multiple inputs (Xs).<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/y-f-x-cascade\/\"><span itemprop=\"name\">Y=f(X) Cascade<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A structured brainstorming tool that breaks a high-level Y down into progressively specific, measurable Xs.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/yamazumi-chart\/\"><span itemprop=\"name\">Yamazumi Chart<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>A stacked bar chart showing task times per worker or station, used to balance workload against Takt Time.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><li><span class=\"glossary-link-item\" itemscope itemtype=\"https:\/\/schema.org\/DefinedTerm\"><a itemprop=\"inDefinedTermSet\" href=\"https:\/\/skillagility.com\/en\/glossary\/yield\/\"><span itemprop=\"name\">Yield<\/span><\/a> - <span itemprop=\"description\" class=\"glossary-list-term-content\"><!-- wp:paragraph --> <p>The process success rate at a single step: the percentage of units that pass inspection without a defect.<\/p> <!-- \/wp:paragraph --><\/span><\/span><\/li><\/ul><\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>B303 \u00b7 Lean Six Sigma Lean Six Sigma Glossary Every key term of the course, explained in plain language. Jump to a letter or search for a term. \u2190 Back to your course<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"folder":[],"class_list":["post-5599","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/skillagility.com\/en\/wp-json\/wp\/v2\/pages\/5599","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillagility.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/skillagility.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/skillagility.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/skillagility.com\/en\/wp-json\/wp\/v2\/comments?post=5599"}],"version-history":[{"count":2,"href":"https:\/\/skillagility.com\/en\/wp-json\/wp\/v2\/pages\/5599\/revisions"}],"predecessor-version":[{"id":5605,"href":"https:\/\/skillagility.com\/en\/wp-json\/wp\/v2\/pages\/5599\/revisions\/5605"}],"wp:attachment":[{"href":"https:\/\/skillagility.com\/en\/wp-json\/wp\/v2\/media?parent=5599"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/skillagility.com\/en\/wp-json\/wp\/v2\/folder?post=5599"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}