{"id":5640,"date":"2026-09-30T13:55:03","date_gmt":"2026-09-30T11:55:03","guid":{"rendered":"https:\/\/skillagility.com\/en\/help\/"},"modified":"2026-09-30T13:55:03","modified_gmt":"2026-09-30T11:55:03","slug":"help","status":"publish","type":"page","link":"https:\/\/skillagility.com\/en\/help\/","title":{"rendered":"Help &#038; FAQ"},"content":{"rendered":"\n<!-- SKILLAGILITY \u00b7 Help & FAQ for participants -->\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link rel=\"stylesheet\" href=\"https:\/\/fonts.googleapis.com\/css2?family=Fira+Sans:wght@400;500;600;700&#038;family=Fira+Sans+Extra+Condensed:wght@500;600;700&#038;display=swap\">\n<style>\n  .skh{width:100vw;max-width:100vw;margin-left:calc(50% - 50vw)!important;margin-right:calc(50% - 50vw)!important;margin-top:0!important;margin-bottom:0!important;padding:0;\n    --ink:#000033;--navy:#000066;--cyan:#00bff0;--accent:#ff2400;--bg:#f6f6fb;--white:#fff;--line:#d9e0ea;--text:#2d3748;--muted:#5b6478;--on-ink:#e8f4fb;--on-ink-muted:#a9c3d8;\n    --display:\"Fira Sans Extra Condensed\",\"Arial Narrow\",Arial,sans-serif;--body:\"Fira Sans\",\"Helvetica Neue\",Arial,sans-serif;\n    font-family:var(--body);font-size:16px;line-height:26px;color:var(--text);background:var(--bg)}\n  body{overflow-x:clip}\n  .skh *,.skh *::before,.skh *::after{box-sizing:border-box}\n  .skh .w{max-width:1080px;margin:0 auto;padding:0 24px}\n  .skh h1,.skh h2,.skh h3{font-family:var(--display);text-transform:uppercase;letter-spacing:normal;margin:0;color:var(--navy)}\n  .skh p{margin:0 0 10px}\n  .skh p:last-child{margin-bottom:0}\n  .skh a{color:#1079a1}\n  .skh a:hover{color:var(--navy)}\n  .skh .eb{display:block;font-family:var(--display);font-weight:600;font-size:14px;letter-spacing:.08em;text-transform:uppercase;color:var(--accent);margin-bottom:10px}\n  .skh-hero{background:var(--ink);color:var(--on-ink);padding:64px 0 48px}\n  .skh-hero h1{color:#fff;font-weight:700;font-size:clamp(36px,6vw,56px);line-height:1.02}\n  .skh-hero p.l{margin-top:14px;font-size:18px;line-height:29px;color:var(--on-ink);max-width:60ch}\n  .skh-nav{display:flex;flex-wrap:wrap;gap:8px;margin-top:24px}\n  .skh-nav a{display:inline-block;padding:7px 14px;border:1px solid rgba(255,255,255,.35);border-radius:2px;color:#fff;text-decoration:none;font-size:14px;font-weight:500}\n  .skh-nav a:hover{border-color:var(--accent);color:#fff;background:rgba(255,36,0,.15)}\n  .skh-body{padding:48px 0 24px}\n  .skh-group{display:grid;grid-template-columns:240px 1fr;gap:32px;padding:32px 0;border-top:1px solid var(--line)}\n  .skh-group:first-child{border-top:0;padding-top:0}\n  .skh-group h2{font-size:28px;line-height:1.05;position:sticky;top:90px}\n  .skh details{background:var(--white);border:1px solid var(--line);border-radius:3px;margin-bottom:10px}\n  .skh summary{list-style:none;cursor:pointer;display:flex;justify-content:space-between;align-items:center;gap:16px;padding:16px 20px;font-weight:600;color:var(--navy)}\n  .skh summary::-webkit-details-marker{display:none}\n  .skh summary::after{content:\"+\";font-family:var(--display);font-size:28px;line-height:1;color:var(--navy);transition:transform .15s}\n  .skh details[open] summary::after{transform:rotate(45deg)}\n  .skh details > div{padding:0 20px 18px;font-size:15px;line-height:25px}\n  .skh details ul{margin:6px 0 10px 18px;padding:0}\n  .skh-cta{padding:24px 0 64px}\n  .skh-cta .box{display:flex;gap:24px;align-items:center;justify-content:space-between;flex-wrap:wrap;background:var(--ink);border-radius:3px;padding:28px 32px}\n  .skh-cta h2{color:#fff;font-size:28px;margin-bottom:6px}\n  .skh-cta p{color:var(--on-ink-muted);margin:0}\n  .skh .btn{display:inline-block;background:var(--accent);color:#fff!important;text-decoration:none;font-weight:600;font-size:15px;padding:11px 18px;border-radius:2px;transition:background .15s}\n  .skh .btn:hover{background:#fff;color:var(--ink)!important}\n  @media (max-width:860px){.skh-group{grid-template-columns:1fr;gap:16px}.skh-group h2{position:static}}\n  @media (max-width:560px){.skh .w{padding:0 16px}.skh-hero{padding:48px 0 36px}.skh-cta .box{padding:24px 20px}}\n<\/style>\n\n<section class=\"skh skh-hero\"><div class=\"w\">\n  <span class=\"eb\">Help centre<\/span>\n  <h1>Help &amp; FAQ<\/h1>\n  <p class=\"l\">Quick answers for your learning journey with SKILLAGILITY: from your first login to your certificate.<\/p>\n  <nav class=\"skh-nav\" aria-label=\"Topics\">\n    <a href=\"#start\">Getting started<\/a>\n    <a href=\"#learning\">Learning &amp; schedule<\/a>\n    <a href=\"#coaching\">Coaching<\/a>\n    <a href=\"#certificate\">Certificate<\/a>\n    <a href=\"#account\">Access &amp; invoices<\/a>\n    <a href=\"#tech\">Technical questions<\/a>\n  <\/nav>\n<\/div><\/section>\n\n<section class=\"skh skh-body\"><div class=\"w\">\n\n  <div class=\"skh-group\" id=\"start\">\n    <h2>Getting started<\/h2>\n    <div>\n      <details><summary>How do I log in for the first time?<\/summary><div>\n        <p>Right after your purchase you are logged in automatically. We also send you a welcome email with a link to set your own password. After that you log in on the <a href=\"https:\/\/skillagility.com\/en\/foyer\/\">login page<\/a> with your email address or your username (firstname.lastname).<\/p>\n      <\/div><\/details>\n      <details><summary>I did not receive the welcome email. What now?<\/summary><div>\n        <p>Please check your spam or junk folder first. Company mail filters sometimes hold back automated emails for a few minutes. If it is still missing, use &#8220;Reset Password&#8221; on the <a href=\"https:\/\/skillagility.com\/en\/foyer\/\">login page<\/a> or write to <a href=\"mailto:team@skillagility.com\">team@skillagility.com<\/a>.<\/p>\n      <\/div><\/details>\n      <details><summary>What is &#8220;My Place&#8221;?<\/summary><div>\n        <p><a href=\"https:\/\/skillagility.com\/en\/my-place\/\">My Place<\/a> is your personal start page after login. You find your courses and your progress, the booking for your 1:1 coaching, the community, the toolkits and glossaries, and your orders and invoices.<\/p>\n      <\/div><\/details>\n      <details><summary>Can I learn in German or in English?<\/summary><div>\n        <p>Both. Switch the language at the top of the page at any time. Live Study Halls are offered in German and in English, and your community space matches the language you registered with. If you want to switch your community language, just let us know.<\/p>\n      <\/div><\/details>\n    <\/div>\n  <\/div>\n\n  <div class=\"skh-group\" id=\"learning\">\n    <h2>Learning &amp; schedule<\/h2>\n    <div>\n      <details><summary>When do the lessons unlock?<\/summary><div>\n        <p>Your course follows the schedule of your cohort. Lessons unlock step by step from your cohort&#8217;s start date, so you and your peers work on the same phase at the same time.<\/p>\n      <\/div><\/details>\n      <details><summary>How much time should I plan?<\/summary><div>\n        <p>Around 80 hours in total, including your project work. Over three to six months that is roughly 3 to 6 hours per week, and much of it is time you would spend on the improvement work anyway.<\/p>\n      <\/div><\/details>\n      <details><summary>Can I go faster than my cohort?<\/summary><div>\n        <p>Yes. You book your 1:1 tollgate sessions whenever you are ready, so you can move through the phases at your own speed. The cohort plan mainly sets the dates for the Study Halls.<\/p>\n      <\/div><\/details>\n      <details><summary>Do I have to attend the Study Halls?<\/summary><div>\n        <p>No, they are optional but highly recommended. Each Study Hall is offered in German and in English and is recorded, so you can watch it later.<\/p>\n      <\/div><\/details>\n      <details><summary>What if my project stalls or gets stopped?<\/summary><div>\n        <p>It happens, even to experienced Belts. Together with your coach you decide whether to pause, adjust the scope or continue with a different project.<\/p>\n      <\/div><\/details>\n    <\/div>\n  <\/div>\n\n  <div class=\"skh-group\" id=\"coaching\">\n    <h2>Coaching<\/h2>\n    <div>\n      <details><summary>How do I book my Project Kick-off or a tollgate session?<\/summary><div>\n        <p>In <a href=\"https:\/\/skillagility.com\/en\/my-place\/\">My Place<\/a> under &#8220;Book your Project Kick-off or tollgate session&#8221;, or directly in the course at the end of each phase. All sessions are 60 minutes, online, 1:1 with your coach.<\/p>\n      <\/div><\/details>\n      <details><summary>Can my sponsor join?<\/summary><div>\n        <p>Yes, and we recommend it for the Kick-off and the Final Tollgate. Add your sponsor as a guest when you book.<\/p>\n      <\/div><\/details>\n      <details><summary>How do I move or cancel a booked session?<\/summary><div>\n        <p>Use the link in your booking confirmation email. If a date no longer works at short notice, just write to us.<\/p>\n      <\/div><\/details>\n      <details><summary>How do I get help between the sessions?<\/summary><div>\n        <p>Use the chat inside your course (with video and screen sharing when needed), ask your peers in the community, or write to <a href=\"mailto:team@skillagility.com\">team@skillagility.com<\/a>.<\/p>\n      <\/div><\/details>\n    <\/div>\n  <\/div>\n\n  <div class=\"skh-group\" id=\"certificate\">\n    <h2>Certificate<\/h2>\n    <div>\n      <details><summary>What do I need for my certificate?<\/summary><div>\n        <p>Two things:<\/p>\n        <ul>\n          <li>The knowledge checks: a quiz per tollgate plus a final terminology exam. Open book, 110 questions in total.<\/li>\n          <li>The presentation of your practice project at the Final Tollgate, based on the project requirements.<\/li>\n        <\/ul>\n      <\/div><\/details>\n      <details><summary>How do I receive my certificate?<\/summary><div>\n        <p>After your Final Tollgate you receive a digital certificate. You can share it on LinkedIn, and employers can check it online at any time.<\/p>\n      <\/div><\/details>\n    <\/div>\n  <\/div>\n\n  <div class=\"skh-group\" id=\"account\">\n    <h2>Access &amp; invoices<\/h2>\n    <div>\n      <details><summary>How long do I have access?<\/summary><div>\n        <p>12 months of access to your course and to all SKILLAGILITY toolkits, including every update. You see the end date in <a href=\"https:\/\/skillagility.com\/en\/my-place\/\">My Place<\/a>. If your project takes longer, we extend your access free of charge.<\/p>\n      <\/div><\/details>\n      <details><summary>Where do I find my invoice?<\/summary><div>\n        <p>In <a href=\"https:\/\/skillagility.com\/en\/account\/\">Orders &amp; invoices<\/a>. You can download every invoice there and update your billing details.<\/p>\n      <\/div><\/details>\n      <details><summary>Can my company get an invoice with VAT ID?<\/summary><div>\n        <p>Yes. Tick &#8220;I am buying as a company&#8221; at checkout and enter your company name and VAT ID. For team orders or a purchase order process, please <a href=\"https:\/\/skillagility.com\/en\/contact\/\">contact us<\/a>.<\/p>\n      <\/div><\/details>\n      <details><summary>Can I withdraw from my purchase?<\/summary><div>\n        <p>Yes, within 14 days. You find all details in our <a href=\"https:\/\/skillagility.com\/en\/cancellation-policy\/\">cancellation policy<\/a>, and you can send your withdrawal directly from <a href=\"https:\/\/skillagility.com\/en\/account\/\">Orders &amp; invoices<\/a>.<\/p>\n      <\/div><\/details>\n    <\/div>\n  <\/div>\n\n  <div class=\"skh-group\" id=\"tech\">\n    <h2>Technical questions<\/h2>\n    <div>\n      <details><summary>What do I need technically?<\/summary><div>\n        <p>A current browser (Chrome, Edge, Firefox or Safari) and a stable internet connection. For the live sessions a headset or speakers and a microphone are enough; a webcam is nice to have. Excel or a similar spreadsheet tool helps for the data work.<\/p>\n      <\/div><\/details>\n      <details><summary>Can I learn on my phone or tablet?<\/summary><div>\n        <p>Yes, lessons, community and toolkits work on mobile devices. For project and data work we recommend a laptop or desktop.<\/p>\n      <\/div><\/details>\n      <details><summary>I forgot my password.<\/summary><div>\n        <p>Use &#8220;Reset Password&#8221; on the <a href=\"https:\/\/skillagility.com\/en\/foyer\/\">login page<\/a>. You receive a link to set a new password; it is valid for 24 hours.<\/p>\n      <\/div><\/details>\n      <details><summary>How do I change my name, photo or email address?<\/summary><div>\n        <p>Name, photo and bio: in your community profile under <a href=\"https:\/\/skillagility.com\/en\/my-place\/\">My Place<\/a> \u2192 My profile. For a new email address, please write to us, so we can move your course access and invoices safely.<\/p>\n      <\/div><\/details>\n    <\/div>\n  <\/div>\n\n<\/div><\/section>\n\n<section class=\"skh skh-cta\"><div class=\"w\"><div class=\"box\">\n  <div>\n    <h2>Still stuck?<\/h2>\n    <p>Write to <a href=\"mailto:team@skillagility.com\" style=\"color:#fff\">team@skillagility.com<\/a>. We usually answer within one working day.<\/p>\n  <\/div>\n  <a class=\"btn\" href=\"https:\/\/skillagility.com\/en\/contact\/\">Contact us<\/a>\n<\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Help centre Help &amp; FAQ Quick answers for your learning journey with SKILLAGILITY: from your first login to your certificate. Getting started Learning &amp; schedule Coaching Certificate Access &amp; invoices Technical questions Getting started How do I log in for the first time? Right after your purchase you are logged in automatically. We also send [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_gspb_post_css":"","_eb_data_table":"","footnotes":""},"folder":[],"class_list":["post-5640","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","content_area_spacing":"none","vertical_spacing_source":"custom","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/skillagility.com\/en\/wp-json\/wp\/v2\/pages\/5640","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillagility.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/skillagility.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/skillagility.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/skillagility.com\/en\/wp-json\/wp\/v2\/comments?post=5640"}],"version-history":[{"count":0,"href":"https:\/\/skillagility.com\/en\/wp-json\/wp\/v2\/pages\/5640\/revisions"}],"wp:attachment":[{"href":"https:\/\/skillagility.com\/en\/wp-json\/wp\/v2\/media?parent=5640"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/skillagility.com\/en\/wp-json\/wp\/v2\/folder?post=5640"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}