Every organization faces bottlenecks, process variations, and hidden waste that drain time and capital. But mastering the solution shouldn’t disrupt your daily schedule.
This Lean Six Sigma course bridges the gap between powerful quality management theory and immediate, real-world application. Through agile learning modules and a practical toolkit, you will master a cyclical approach to continuous improvement. Equip yourself with the analytical skills needed to streamline workflows, enhance customer satisfaction, and build a culture of operational excellence from your very first lesson.
Course Outline
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Fundamentals of Process Management
Lean Six Sigma in Action: Let's Get Started with DMAIC!
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Start with an Intent in Mind!
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Understanding Systems: Driving Operational Excellence and Managing Process Flows
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Lean and Six Sigma: The Foundation of Process Excellence
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Design for Six Sigma (DFSS): Building Quality In, Not Bolting It On
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A Cyclical Approach to Problem-Solving: The DMAIC Framework
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DEFINE: Charting the Course
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6 Topics
D1: Identify opportunities
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D2: Define project goals
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D3: Scope the project
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D4: Identify stakeholders
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D5: Justify the project’s rationale
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D6: Plan the project
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MEASURE: Gathering the Facts
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8 Topics
M1: Collect the Voice of the Team (VOT)
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M2: Map the current state
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M3: Identify influencing factors (Xs)
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M4: Create a data collection plan (Xs + Ys)
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M5: Perform a Measurement System Analysis (MSA)
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M6: Collect data (Xs + Ys) and Visualize the results
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M7: Merge process map and data analysis
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M8: Define the baseline (Ys)
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ANALYZE: Uncovering the Root
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5 Topics
A1: Identify potential causes
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A2: Implement Quick Wins
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A3: Validate processes and data
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A4: Identify and verify root causes
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A5: Finalize the project order
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IMPROVE: Building a Better Way
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5 Topics
Harnessing the Power of Lean Tools
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I1: Identify potential solutions
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I2: Evaluate and select solutions
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I3: Validate selected solutions against the baseline
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I4: Rollout validated solution
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CONTROL: Sustaining the Gains
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4 Topics
C1: Implement Statistical Process Control (SPC)
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C2: Sustain momentum
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C3: Finalize the project documentation and perform handover
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C4: Perform an After Action Review (AAR)
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Done? Not yet!
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