Before you improve a process, everyone needs to see the same process. SIPOCAn acronym for Suppliers, Inputs, Process, Outputs, Customers. SIPOC is a high-level visual tool for understanding and scoping a process. Click term for full definition gives you a one-page, high-level picture of it, from supplier to customer. Watch the short video, then work with the toolkit PDF: it explains the method, shows a worked example and gives you a blank template to fill in.
Tool video
The short tool video will appear here.
SIPOC in short
- Name the process with a clear start and end.
- Write five to seven process steps, each starting with a verb.
- List the outputs and customers.
- List the inputs and suppliers.
- Check the SIPOC with the team that works in the process.
Key points
- Suppliers, Inputs, Process, Outputs, Customers on one page.
- Five to seven high-level process steps.
- Clear start and end points define your scope.
- Every column helps you find stakeholders.